What’s creating loyalty, and what’s breaking it in today’s hyper-competitive market?
Mobile Loyalty Audit 2014
Just how loyal are today’s mobile customers? The Mobile Loyalty Audit cuts through industry data, talking to over 4000 customers to understand how they really feel about their mobile operator and smartphone brand.
Did you know that satisfaction is no guarantee of retention? Or that customers who have to call for support more than twice are x6 more likely to churn?
Download a copy of the Mobile Loyalty Audit 2014 to learn more and to discover how WDS can guide you through the loyalty landscape.
WDS provides multi-channel knowledge management, care automation and analytics to help wireless brands deliver a more effective customer service experience.