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Case Studies

Multi-channel support for RadioShack’s wireless device customers
Customer centric strategy focused on a simplified ‘Out of Box’ experience
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Case Study: Device Management - Vodafone Hutchison Australia (VHA)
Agent Framework consolidates technical support for VHA.
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Case Study: Device Management - Microsoft
Improving the Windows Phone 7 email experience
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Case Study: Technical Support - Telecom NZ
Mobile broadband technical support for Telecom New Zealand
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Case Study: Channel Readiness - nTelos
Optimizing nTelos’s retail and care channels for Android
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Howard Jones, CCGroup
Tel: +44 (0) 207 313 4408; Mob: +44 7760 322 050
wds@ccgrouppr.com

Tim Deluca-Smith, VP Marketing, WDS
tim.deluca.smith@wds.co

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