WDS study reveals that mobile devices are confusing the user
2nd May 2007
A new study from WDS , a major player in MDM, has found that nearly half of all technical support calls taken by mobile operators relate solely to handset configuration reports telecoms.com. An excerpt from the article follows;
'Mobile device management is now so high profile that, as we have reported recently, an entire industry organisation has grown up around it. And among the many aspects of device sophistication that exercises the industry, one of the most important is configuration. The drive towards newer and better services will mean little if end users don't care for the effort involved in enabling their handsets to carry them out'
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