WDS 's 'No Fault Found' industry opinion piece referenced in the press
1st December 2006
Incredibly, one in seven mobile phones are returned within the first year of purchase by subscribers as faulty, according to Which? This statistic will doubtless raise eyebrows and drive speculation over product design flaws and standards in build performance.
However, further analysis into the nature of these returns reveals the even more disturbing statistic that 63 per cent of the devices being returned are done so without fault.
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