FreeRoam gives customers the ability to explore devices through photo-realistic virtual simulations, delivering an immersive experience that lets them explore every aspect of a device, from the usability of its operating system to the position of the headphone socket. .
The new WDS Virtual Agent manages customer care interactions by analyzing data and learning from its human colleagues. Silently listening, it detects how human agents diagnose customer problems and offer solutions. In doing this it quickly develops the intelligence it needs to understand and solve customer queries itself, without having to be programmed.
12th June 2014, Johannesburg, South Africa: WDS, A Xerox Company (NYSE: XRX), today announced that MTN Group’s customer service representatives (CSRs) now have full access to WDS Agent Expert. The solution provides CSRs with the knowledge they need to deliver accurate and effective support to resolve mobile device issues first time. WDS has been working … Continued
Over a quarter of customers staying with their mobile operator only because they find it too inconvenient to switch Media Contacts Tim Deluca-Smith, VP Marketing, WDS +44 7957 311189 firstname.lastname@example.org Bill McKee, Xerox +1-585-423-4476 Bill.McKee@xerox.com Media Pack Graphical content for the media Online | Offline Archive ► 2015 ► Mar The contact center’s data potential … Continued
Managed online self-care solution helps mobile operator brands & MVNOs keep pace with new device launches and reduce their number of customer support calls.
Apple boasts 76% brand retention and Samsung attracts 34% of all consumers switching device brands. New data from WDS, A Xerox Company, finds that breaking the smartphone duopoly won’t be easy.
WDS, A Xerox Company, today announced it has been shortlisted for its collaboration with MTN South Africa (the ‘Smartphone Tool’) in the CEM category of the inaugural 2014 Telecoms.com Industry Awards. The CEM (Customer Experience Management) award recognizes achievements from service providers, and relevant suppliers, in improvements made to customer relationship management. Judges looked at … Continued
A third of all calls taken by customer care agents come from customers who failed to find a resolution online, according to research from WDS, A Xerox Company. 5th December 2013, Poole, UK: A third of customers who call their mobile operator for support do so only because they failed to solve their problem online … Continued
26th November 2013, Kirkland, WA: U.S. consumers could be growing weary of the smartphone “spec-war” says a new study by WDS, A Xerox Company (NYSE: XRX). The study found that consumers actually favor ease-of-use over the latest device specifications, with many intimidated by jargon and technical data when choosing a new smartphone. The study, which … Continued
11th September 2013, Poole, UK: WDS, A Xerox Company, is adding over 240 new jobs at its Bournemouth and Poole sites. The company provides customer service solutions to many of the world’s best-known technology and telecommunications brands and this rapid expansion follows the signing of a major new international technology client. Available positions include Customer Service Advisors, Team Leaders, … Continued