We make innovation happen.

We are WDS, a team of Customer Care Experts. Be one of us to transform the care experience.

Know our story

WDS provides customer service solutions to many of the world’s best-known technology and telecommunication brands.

Bring ideas that matter.

At WDS we create a supportive environment that encourages development and career progression across all of our global sites.

We are transforming the way whole industries work through machine learning platform that we have created to the advantage of our clients.

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We are backed by the company that invented the computer industry – including all the cool products that Apple made.

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We have an open, creative, ambitious, challenging, fast moving, excited environment – that is always looking to improve, so be warned don’t come here to retire…

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We are spending millions on research & development in Dialogue Management and AI services.

Hear our voices

Our people are our most valuable asset and that’s why we invest in building a culture that rewards great performance and inspires insightful and enlightened thinking.

Take up the challenge

No matter what your role, we actively encourage motivated, intelligent and capable people who have a passion to transform the customer care industry.

United Kingdom

We shape the future of automation in business from our headquarters in Dorset, England, where our leadership team rub shoulders with knowledge authors, data analysts and developers.

United States

Set in the tech hub of the Pacific Northwest, our Redmond office works directly with world-leading clients to deliver analytics, solutions, and ultimately unparalleled customer experience.

South Africa

Based in Johannesburg, our South African office specializes in delivering award-winning customer care solutions and analytics to some of South Africa’s most well-known brands.

Australia

Scattered between Wollongong, Australia and Auckland, New Zealand, our Australasia team spearheads the development and front-line operations of WDS’ presence across the continent.

New Zealand

Scattered between Wollongong, Australia and Auckland, New Zealand, our Australasia team spearheads the development and front-line operations of WDS’ presence across the continent.

Singapore

A hub of Java development and pair programming, our Singapore office gives talented developers an opportunity to work on AI technology in a dynamic, open and collaborative environment.

Leadership

Leadership

Our team of brilliant and experienced leadership team – making WDS a continued success story.

Business Consultation

Business Consultation

WDS Resident experts who identify which WDS solutions best solve customer problems.

Sales and Business Development

Sales and Business Development

Building, maintaining, and improving customer relationships in line with our Vision.

Development – Data and Software

Development – Data and Software

Software and Data Development for the next evolution in the customer experience.

Professional Support

Professional Support

HR, Recruiting, Administrative and all other business support functions.

The Frontline – Operations

The Frontline – Operations

The teams that run the day to day affairs – customer and technical support, content, web services and operational leadership.

Marketing

Marketing

Product, customer and brand marketing – the face of WDS.

Finance

Finance

Managing the budgets as we drive our business forward - UK, USA.

IT

IT

Provides and supports our hardware infrastructure to make sure we have the tools we need.

Become one of us

To create something greater.

We work to a very simple objective…

To ensure that every customer care experience is better than the last. Working in collaboration with Xerox Research, including the legendary PARC in Palo Alto, developers at WDS apply innovations in machine learning and artificial intelligence to real-world customer interactions, empowering our clients to continually learn from and improve on their customers’ experiences.

A Xerox Company