We are WDS, a team of Customer Care Experts. Be one of us to transform the care experience.
Know our story
WDS provides customer service solutions to many of the world’s best-known technology and telecommunication brands.
We are innovators in the automation and personalization of business processes.
The technology we build, the work we do, and how we do it is driven by a focus on the customer experience.
Our forward thinking approach caught the attention of Xerox, who acquired WDS in 2012.
Now we work closely with the same Xerox innovation labs that invented the PC.
We’re innovators at heart, and cut our teeth in the telecoms industry, spearheading customer experiences that are commonplace today.
We bring innovation, analytics and development under one roof to change the way the world connects.
Bring ideas that matter.
At WDS we create a supportive environment that encourages development and career progression across all of our global sites.
We are transforming the way whole industries work through machine learning platform that we have created to the advantage of our clients.
We are backed by the company that invented the computer industry – including all the cool products that Apple made.
We have an open, creative, ambitious, challenging, fast moving, excited environment – that is always looking to improve, so be warned don’t come here to retire…
We are spending millions on research & development in Dialogue Management and AI services.
Hear our voices
Our people are our most valuable asset and that’s why we invest in building a culture that rewards great performance and inspires insightful and enlightened thinking.
What sets WDS apart from everyone else is the People. Each person brings individual personality and skills and help to build a collaborative style approach to the way we work. Working within our IT Support department we see every day bring fresh challenges, new opportunities and lots of variety!
Michele Govier – Global IT Service Desk Manager
I started working at WDS just over 9 years ago and during this time it has given me opportunities to grow professionally, from call centre agent to my present position of Global IQ Analytics Manager. In addition, I have been able to combine my passion for travelling with clients visits around the world.
Khushal Hirani – Global IQ Analytics Manager (UK)
As a WDS Graduate, I got exposure to brand new experiences in all sorts of departments. It opened me up to new skills, better level of understanding and best of all, identified my hidden talents and reach my full potential. Now I can apply myself in roles I had never even considered!
Kristina Underwood- Graduate UK
Take up the challenge
No matter what your role, we actively encourage motivated, intelligent and capable people who have a passion to transform the customer care industry.
Become one of us
To create something greater.
We work to a very simple objective…
To ensure that every customer care experience is better than the last. Working in collaboration with Xerox Research, including the legendary PARC in Palo Alto, developers at WDS apply innovations in machine learning and artificial intelligence to real-world customer interactions, empowering our clients to continually learn from and improve on their customers’ experiences.