Delivering analysis and trends for the wireless community

Blog

The WDS blog delivers analysis into some of the key trends shaping the customer service experience, providing valuable insight for the wireless community.

WDS – boosting customer care for MTN South Africa

12th June 2014, Johannesburg, South Africa: WDS, A Xerox Company (NYSE: XRX), today announced that MTN Group’s customer service representatives (CSRs) now have full access to WDS Agent Expert. The solution provides CSRs with the knowledge they need to deliver accurate and effective support to resolve mobile device issues first time. WDS has been working … Continued

The customer churn crisis

The customer churn crisis

Research has shown the increasing influence of social media into the customer journey, from initial evaluation through to purchase and ownership.