GlobalMine™

Knowledge without context, structure or application is worthless. Capturing, analyzing and sharing information to meet specific requirements turns intelligence into a powerful business tool.

From the millions of technical support calls we handle annually to the thousands of different device models that we manage every day, our GlobalMine platform is continuously collecting and analyzing industry data and publishing that knowledge across our customer deployments as actionable insight. It’s this ability to anticipate threats to the user experience and apply fixes before they threaten end-user profitability and loyalty that means many of the world’s most recognizable mobile brands now trust the outsourcing of their user experience to WDS.

GlobalMine is the culmination of more than a decade of activity solving user experience issues. As a platform that underpins our entire business, GlobalMine enables the efficient collection, validation and sharing of industry information about devices, services, settings, usability problems and fixes, and delivers the intelligence necessary for customers  to better manage the user experience at the right time and in the right place in the value chain.