Customer service is changing

Your customers want faster, more accurate support and they want it delivered on their terms.

Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.

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Transforming customer service experience for MTN South Africa

Agent Expert has contributed to the radical improvement of customer contact resolution times.

Eddie Moyce, Chief Customer Experience Officer, MTN
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Download the MTN case study, or for more information on Agent Tools and how it can help improve the customer experience.

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Tapping into your contact center’s intelligence

Today, 65% of the relationship between customers and brands is through voice, that is, shaped by costly contact center interactions. However, if you take a moment to consider the inverse, 35% are non-voice via email, web-chat and social; all of which have the potential for automation, for maximum support accuracy and consistently.

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  • Webinar: Customer Care 2.0

    Did you know that almost 30% of customers using online self-care tools are unable to get the support they need?

Listen and learn from your #custserv interactions to ensure that every exchange is better than the last #virtualagent http://t.co/RWAqZv6YLL
2 hours ago