What will tomorrow’s best-in-class customer care look like?

Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.

Contact Center


Manage inbound customer support requests with a suite of contact center tools.



Self-care tools and solutions across your portfolio of customer care channels.

Retail Tools


Prevent unnecessary device returns with a specially designed suite of retail tools.

Calculate the saving

How much could WDS Virtual Agent save you?

How many subscribers do you have?

Cost per call? ($)

Average call rate per year? 1.2

Contact Center


Download the Virtual Agent calculator or request a demo

Meet Frank

Customer care 2014: in review

In politics, love and war, it is prudent to look to the past in order to learn about your future. That’s why, at the top of a brand new year, we are taking a moment to consider what 2014 meant for customer care.


  • Webinar: Customer Care 2.0

    Did you know that almost 30% of customers using online self-care tools are unable to get the support they need?

Say goodbye to the dark history of #online support and its dreaded FAQs, keyword searches & how-tos #custserv
7 minutes ago