The State of Customer Service 2015

The WDS Mobile Loyalty Report just got bigger.

Our latest industry whitepapers, industry briefings and customer care insights

Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.

Contact Center


Manage inbound customer support requests with a suite of contact center tools.



Self-care tools and solutions across your portfolio of customer care channels.

Retail Tools


Prevent unnecessary device returns with a specially designed suite of retail tools.

Calculate the saving

How much could WDS Virtual Agent save you?

How many subscribers do you have?

Cost per call? ($)

Average call rate per year? 1.2

Contact Center


WDS Virtual Agent is a new breed of self-care tool, one that continually learns about your customers to ensure that every interaction is better than the last.

Personalization: cool or not cool?

The debate over personalization versus privacy rumbles on, with occasional high profile cases reigniting the flames of mistrust. Working in a research center that handles a lot of text and data, I find it fascinating.


RT @firstsusancohen: The NPS sweet spot, where customers are past the risk of churning in the telecoms industry is 26 @wdscompany https://…
269 days ago

Meet Frank


Frank is one of your most valuable customers… and right this second, he’s not happy.