Customer service is changing

Your customers want faster, more accurate support and they want it delivered on their terms.

Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.

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Transforming customer service experience for MTN South Africa

Agent Expert has contributed to the radical improvement of customer contact resolution times.

Eddie Moyce, Chief Customer Experience Officer, MTN

Download the MTN case study, or for more information on Agent Tools and how it can help improve the customer experience.

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Tapping into your contact center’s intelligence

Today, 65% of the relationship between customers and brands is through voice, that is, shaped by costly contact center interactions. However, if you take a moment to consider the inverse, 35% are non-voice via email, web-chat and social; all of which have the potential for automation, for maximum support accuracy and consistently.


  • Webinar: Customer Care 2.0

    Did you know that almost 30% of customers using online self-care tools are unable to get the support they need?

Listen and learn from your #custserv interactions to ensure that every exchange is better than the last #virtualagent
2 hours ago