Don’t leave your self-care to chance


Is this how your customers see a customer care interaction?


Our latest industry whitepapers, industry briefings and customer care insights

Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.

Contact Center


Manage inbound customer support requests with a suite of contact center tools.



Self-care tools and solutions across your portfolio of customer care channels.

Retail Tools


Prevent unnecessary device returns with a specially designed suite of retail tools.

Calculate the saving

How much could WDS Virtual Agent save you?

How many subscribers do you have?

Cost per call? ($)

Average call rate per year? 1.2

Contact Center


WDS Virtual Agent is a new breed of self-care tool, one that continually learns about your customers to ensure that every interaction is better than the last.

Contact center Q&A with Doug Overton, WDS Head of consulting & analysis

In the run up to Contact Center World 2015, we have been thinking about the mechanics of the contact center in today’s innovative customer care sphere. Despite the growth in omni-channel care, the contact center remains a hot bed of customer insights and opportunities for improvement.


  • Webinar: Customer Care 2.0

    Did you know that almost 30% of customers using online self-care tools are unable to get the support they need?

Catch up on some of the insights from our #CCW2015 workshop 'Discover the data potential of your contact center" http://t.co/U6YDFe2YbE
12 minutes ago

Meet Frank


Frank is one of your most valuable customers… and right this second, he’s not happy.