VA

Virtual
Agent

Webinar:

Machine Learning: Unlock your most effective customer experience yet

May 6th/7th

Our latest industry whitepapers, industry briefings and customer care insights

Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.

Contact Center

Contact-Center

Manage inbound customer support requests with a suite of contact center tools.

Self-Care

self-care

Self-care tools and solutions across your portfolio of customer care channels.

Retail Tools

Retail

Prevent unnecessary device returns with a specially designed suite of retail tools.

Calculate the saving

How much could WDS Virtual Agent save you?

How many subscribers do you have?

Cost per call? ($)

Average call rate per year? 1.2

Annual
Contact Center
Saving

$?m
virtual-agent-ani

WDS Virtual Agent is a new breed of self-care tool, one that continually learns about your customers to ensure that every interaction is better than the last.

From 1 to 10, how smart is your customer care?

+-*Whether you’re an up and coming digital start-up or an established brand, smart customer care is key to achieving your goals. But just how smart is your customer care? Test yourself and your care environment with our smart customer care checklist.

...

The interaction opportunity – did you make the most of yours? http://t.co/gau0G298Vs #custserv #custexp
2 days ago

Meet Frank

Untitled-3
Quotationtop

Frank is one of your most valuable customers… and right this second, he’s not happy.

Quotationbottom