Knowledge as a Service

Meet customers’ ever changing needs by bringing dynamic knowledge into your customer care mix.

Our latest industry whitepapers, industry briefings and customer care insights

Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.

Contact Center

Contact-Center

Manage inbound customer support requests with a suite of contact center tools.

Self-Care

self-care

Self-care tools and solutions across your portfolio of customer care channels.

Retail Tools

Retail

Prevent unnecessary device returns with a specially designed suite of retail tools.

Calculate the saving

How much could WDS Virtual Agent save you?

How many subscribers do you have?

Cost per call? ($)

Average call rate per year? 1.2

Annual
Contact Center
Saving

$?m
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WDS Virtual Agent is a new breed of self-care tool, one that continually learns about your customers to ensure that every interaction is better than the last.

5 ways mobile tech will shape our future

Who will win the ecosystem battle? What will make 3D remote support possible? Will smartwatches go away? WDS’ highlights from Mobile World Congress 2015.

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  • Webinar: Customer Care 2.0

    Did you know that almost 30% of customers using online self-care tools are unable to get the support they need?

Data from the #custserv environment has the power to eradicate customer issues, making them obsolete http://t.co/Cbc30mH1FW
5 hours ago

Meet Frank

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Frank is one of your most valuable customers… and right this second, he’s not happy.

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