Customer Service Transformation
Multi-channel knowledge management, care automation and analytics to help wireless brands deliver a more effective customer service experience.
Device simulator hits
Service settings sent to end-user devices
The customer service challenge
At WDS we help our clients to build more effective customer service strategies; empowering Customer Service Representatives with the knowledge and tools they need.
Real-Time Cost Avoidance
Identifying and managing customer service deficiencies at their source before they expose wider costs to the business.
Delivering greater cost efficiency across retail and service channels without damaging customer satisfaction.
Improving product and service matching to mitigate service cancellations, product returns and post-sale support costs.
Customer segmentation modeling, CSAT and NPS improvements to assure customer retention.