Customer service is changing

Your customers want faster, more accurate support and they want it delivered on their terms.

Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.

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Transforming customer service experience for MTN South Africa

Agent Expert has contributed to the radical improvement of customer contact resolution times.

Eddie Moyce, Chief Customer Experience Officer, MTN
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Download the MTN case study, or for more information on Agent Tools and how it can help improve the customer experience.

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  • Webinar: Customer Care 2.0

    Did you know that almost 30% of customers using online self-care tools are unable to get the support they need?

Will technology enhance or replace the human workforce? http://t.co/rPFVg28rJa #contactcenter #custserv
13 hours ago