Customer service is changing

Your customers want faster, more accurate support and they want it delivered on their terms.

Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.

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Transforming customer service experience for MTN South Africa

Agent Expert has contributed to the radical improvement of customer contact resolution times.

Eddie Moyce, Chief Customer Experience Officer, MTN

Download the MTN case study, or for more information on Agent Tools and how it can help improve the customer experience.

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Customer Care 101 – Future proofing your contact center

With all of the advancements going on in the industry right now, we think it’s a good time to take a moment to consider the basics. Brilliant technology and analysis won’t work if your care environment is not capturing reliable, considered data points.


  • Webinar: Customer Care 2.0

    Did you know that almost 30% of customers using online self-care tools are unable to get the support they need? Or that up to 20% of call volume in today’s contact centers is actually “fall-back” traffic following a failed self-care interaction?

We're excited to be making our closing remarks at day 1 of #CEMNA - and what a day it's been - in 10 minutes @TelecomsForum
6 hours ago