VA

Virtual
Agent

Webinar:

Machine Learning: Unlock your most effective customer experience yet

Our latest industry whitepapers, industry briefings and customer care insights

Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.

Contact Center

Contact-Center

Manage inbound customer support requests with a suite of contact center tools.

Self-Care

self-care

Self-care tools and solutions across your portfolio of customer care channels.

Retail Tools

Retail

Prevent unnecessary device returns with a specially designed suite of retail tools.

Calculate the saving

How much could WDS Virtual Agent save you?

How many subscribers do you have?

Cost per call? ($)

Average call rate per year? 1.2

Annual
Contact Center
Saving

$?m
virtual-agent-ani

WDS Virtual Agent is a new breed of self-care tool, one that continually learns about your customers to ensure that every interaction is better than the last.

Are you ready for the sharing economy?

+-*The sharing economy is booming – peer-to-peer support has emerged as a point of differentiation – with brands deriving newfound value from the communities they inspire.

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4 care-based strategies that give you the power to define your customers' behavior #custserv http://t.co/ZTN5NhqQXF
9 minutes ago

Meet Frank

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Frank is one of your most valuable customers… and right this second, he’s not happy.

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