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Webinar: Virtual Agent
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10 Trends in Customer Care
Customer Care Transformation
12 Days of Innovation
Customer Care 2.0
Mobile Loyalty Audit
Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.
Manage inbound customer support requests with a suite of contact center tools.
Self-care tools and solutions across your portfolio of customer care channels.
Prevent unnecessary device returns with a specially designed suite of retail tools.
Calculate the saving
How much could WDS Virtual Agent save you?
How many subscribers do you have?
Cost per call? ($)
Average call rate per year? 1.2
WDS Virtual Agent is a new breed of self-care tool, one that continually learns about your customers to ensure that every interaction is better than the last.
Last year, on average, 1 in 5 calls into your contact center came from failed attempts to self-serve online. Today, machine learning has the power to unlock your most effective customer experience yet.