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Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.
Manage inbound customer support requests with a suite of contact center tools.
Self-care tools and solutions across your portfolio of customer care channels.
Prevent unnecessary device returns with a specially designed suite of retail tools.
Calculate the saving
How much could WDS Virtual Agent save you?
How many subscribers do you have?
Cost per call? ($)
Average call rate per year? 1.2
WDS Virtual Agent is a new breed of self-care tool, one that continually learns about your customers to ensure that every interaction is better than the last.
The debate over personalization versus privacy rumbles on, with occasional high profile cases reigniting the flames of mistrust. Working in a research center that handles a lot of text and data, I find it fascinating.
Last year, on average, 1 in 5 calls into your contact center came from failed attempts to self-serve online. Today, machine learning has the power to unlock your most effective customer experience yet.