in customer care

Unlock your data and transform the care experience

Our latest industry whitepapers, industry briefings and customer care insights

Whether your goal is to deflect more calls to your self-care and social channels, increase the efficiency of your support operations or to explore ways of automating customer interactions, we’ll help you to meet the need for a more effective support experience.

Contact Center


Manage inbound customer support requests with a suite of contact center tools.



Self-care tools and solutions across your portfolio of customer care channels.

Retail Tools


Prevent unnecessary device returns with a specially designed suite of retail tools.

Calculate the saving

How much could WDS Virtual Agent save you?

How many subscribers do you have?

Cost per call? ($)

Average call rate per year? 1.2

Contact Center


WDS Virtual Agent is a new breed of self-care tool, one that continually learns about your customers to ensure that every interaction is better than the last.

MTN and WDS win Best Customer Experience Award

We are very pleased to announce that WDS and MTN have won the Best Customer Experience Award from Total Telecom Africa. The WDS team worked very closely with MTN to help them fulfill their corporate mission “to make the lives of their customers a whole lot brighter”.


RT @Xerox_Canada: How can machine learning and actionable intelligence improve the #CustomerCare center? #CustServ

Meet Frank


Frank is one of your most valuable customers… and right this second, he’s not happy.

A Xerox Company